ADA Hotline:

Voice: 1-800-514-0301

TTY: 1-800-514-0383

www.ada.gov

EyeSign benefits:

  • 24/7/365 direct scheduling on-line
  • Quickly identify local interpreters by Zip code/Specialty search (upper RH corner)
  • Preferred Interpreter search by 4-digit EyeSign number
  • Hiring entities can easily submit requests to qualified interpreters
  • Prompt (within 24 hrs) response time to your requests
  • Eliminate interpreter agency delays, limited business hours, and overhead costs by hiring direct
  • Guaranteed confidential communication with 128-bit SSL government standard encryption

Why EyeSign?

  • Improve services in urban and rural areas (150-200 mile search radius)
  • Promote professionalism
  • Reduce overhead costs

 


 

 

 to

Medical/Dental

Services

 


 

Scheduling Accomodations for Doctor/Dentist appointments

ADA Fact Sheet for Medical/Dental Service Providers

National Association of the Deaf

http://www.nad.org/issues/health-care/providers/questions-and-answers

 

Justice Department Reaches Agreement with Arizona Medical Center to
Ensure Effective Communication with Individuals Who Are Deaf or Hard
of Hearing               
May 2011

http://www.justice.gov/opa/pr/2011/May/11-crt-554.html

  

Below is a sample response to an inquiry from Dental office on the ADA basis for providing interpreting services for Deaf parents of hearing child:

 

Sure I can try to answer those questions.

You can look on-line at the Americans with Disabilities Act www.ada.gov

 

You can also always call the ADA hotline:

ADA Hotline:

Voice: 1-800-514-0301

TTY: 1-800-514-0383

www.ada.gov

 

The reason you are legally responsible to provide interpreters and other accommodations is because the person has a disability.  This is different than a person who uses a different spoken language like Spanish.  The ADA federal law mandates that places that provide public services also provide accommodations, such as handicapped parking spaces, wheelchair accessible doorways and also sign language interpreters if the person needs that to communicate effectively.  The caveat is if the access would cause you as a business an “undue burden” meaning that you would have to fundamentally alter your services.  If providing access means you might go bankrupt, for example, that would be an undue burden.  Otherwise it is considered part of the cost of doing business with the public at large.

 

Dentists, doctors, hospitals, schools (private and public), courts, libraries etc... (but not churches) are required under the ADA to provide appropriate accommodations so the person can fully participate.  The idea is to make things as equally accessible as possible.

 

When I go interpret for the courts (hearings/attny mtgs) and schools (parent-teacher conferences etc...), if the child is hearing and the parents are Deaf/Hard of Hearing the court/school is responsible to hire an interpreter for the parents. I do this kind of interpreting for parents regularly.  The reason is that the parents are responsible for the child so they need to be informed.  For example, the Head Start program wants kids to be seeing the dentist regularly and the parents find this out at the parent/tchr mtgs.

 

Here are some excerpts from the ADA Titles II and III:

http://www.ada.gov/regs2010/titleII_2010/titleII_2010_withbold.htm

http://www.ada.gov/reg3a.html#Anchor-36104

 

 

The person can’t be denied participation

35.130 General prohibitions against discrimination 

  • (a) No qualified individual with a disability shall, on the basis of disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of a public entity, or be subjected to discrimination by any public entity.

 

The person can’t be charged for the accommodations

  • (f) A public entity may not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the costs of measures, such as the provision of auxiliary aids or program accessibility, that are required to provide that individual or group with the nondiscriminatory treatment required by the Act or this part.

 

The person’s companion or family member must be able to have access

35.160 General  (a)

  • (1) A public entity shall take appropriate steps to ensure that communications with applicants, participants, members of the public, and companions with disabilities are as effective as communications with others.
  • (2) For purposes of this section, “companion” means a family member, friend, or associate of an individual seeking access to a service, program, or activity of a public entity, who, along with such individual, is an appropriate person with whom the public entity should communicate

 

The person is not responsible to bring his/her own interpreter

  • (1) A public entity shall not require an individual with a disability to bring another individual to interpret for him or her.

 

A dentist’s office is a place of public accomodation

Place of public accommodation means a facility, operated by a private entity, whose operations affect commerce and fall within at least one of the following categories --

(1) An inn, hotel, motel, or other place of lodging, except for an establishment located within a building that contains not more than five rooms for rent or hire and that is actually occupied by the proprietor of the establishment as the residence of the proprietor;

(2) A restaurant, bar, or other establishment serving food or drink;

(3) A motion picture house, theater, concert hall, stadium, or other place of exhibition or entertainment;

(4) An auditorium, convention center, lecture hall, or other place of public gathering;

(5) A bakery, grocery store, clothing store, hardware store, shopping center, or other sales or rental establishment;

(6) A laundromat, dry-cleaner, bank, barber shop, beauty shop, travel service, shoe repair service, funeral parlor, gas station, office of an accountant or lawyer, pharmacy, insurance office, professional office of a health care provider, hospital, or other service establishment;

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Hope this helps!! If you want to check for more info, you can call the local Deaf center:  (provide local number)

You can also look at this link on NAD’s website (National Association of the Deaf): http://www.nad.org/issues/health-care/providers/questions-and-answers

Hope that helps!!

LMK if you need more info ;o)

 

NAD-RID Code of Professional Conduct
  • Confidential communication
  • Professional skills and knowledge
  • Appropriate conduct
  • Respect for consumers
  • Respect for colleagues, interns, students
  • Ethical business practices
  • Ongoing professional development