ADA Hotline:

Voice: 1-800-514-0301

TTY: 1-800-514-0383

EyeSign benefits:

  • 24/7/365 direct scheduling on-line
  • Quickly identify local interpreters by Zip code/Specialty search (upper RH corner)
  • Preferred Interpreter search by 4-digit EyeSign number
  • Hiring entities can easily submit requests to qualified interpreters
  • Prompt (within 24 hrs) response time to your requests
  • Eliminate interpreter agency delays, limited business hours, and overhead costs by hiring direct
  • Guaranteed confidential communication with 128-bit SSL government standard encryption

Why EyeSign?

  • Improve services in urban and rural areas (150-200 mile search radius)
  • Promote professionalism
  • Reduce overhead costs






Revised ADA Regulations  Effective March 15, 2011


ADA definition: Qualified Interpreter

Qualified interpreter means an interpreter who, via a video remote
interpreting (VRI) service or an on-site appearance, is able to
interpret effectively, accurately, and impartially, both receptively
and expressively, using any necessary specialized vocabulary. Qualified
interpreters include, for example, sign language interpreters, oral
transliterators, and cued-language transliterators.


Americans with Disabilities Act of 1990


ADA Best Practices Tool Kit for State and Local Governments

Chapter 3: General Effective Communication Requirements Under Title

II of the ADA




The Americans with Disabilities Act of 1990 is a landmark federal US law that ensures equal access and prohibits discrimination and exclusion of individuals with disabilities.  The most important civil rights legislation since the Rehabilitation Act of 1973, the ADA empowers disabled Americans to live full, integrated lives as participating, contributing members of our society.
Interpretation services, captioning, telephone relay services, service animals, elevator access, facility ramps, and braille transcriptions are a few examples of appropriate accommodations mandated by the ADA.

If you have been denied access

The National Association of the Deaf website has resources available to pursue possible violations of the ADA.  For more information see:

Primary Consideration: Who Chooses the Auxiliary Aid or Service?

When an auxiliary aid or service is requested by someone with a disability, you must provide an opportunity for that person to request the auxiliary aids and services of their choice, and you must give primary consideration to the individual’s choice.6 “Primary consideration” means that the public entity must honor the choice of the individual with a disability, with certain exceptions.7 The individual with a disability is in the best position to determine what type of aid or service will be effective.

(Retrieved from the ADA Tool Kit: Chapter 3. See link listed above.)

Providing "Effective Communication"

 What does it mean for communication to be “effective”? Simply put, “effective communication” means that whatever is written or spoken must be as clear and understandable to people with disabilities as it is for people who do not have disabilities. This is important because some people have disabilities that affect how they communicate. (Retrieved from the ADA Tool Kit: Chapter 3. See link listed above.)

Do I have to provide ADA accommodations?
Titles II and III of the ADA apply to state and local governments, public transportation, and places of public accommodation such as public and private schools/places of education, health care providers, dentists, hospitals, courts, jails, police departments, auditoriums, convention centers, hotels, stores, shopping centers, airports, museums, parks, zoos, libraries, restaurants, banks, and professional and social services and agencies.  Title I of the ADA covers Employment, including job applications, hiring, discharge, compensation, promotions, and terms of employment.  Title IV of the ADA ensures equal access to telecommunication services via closed captioning, relay operator services and other emerging technologies.

Where can I learn more?

Legal Rights: The Guide for Deaf and Hard of Hearing People, 5th Edition, compiled by the National Association of the Deaf  and published by Gallaudet University Press is an excellent, easy to read book. ISBN:1-56368-091-2

NAD-RID Code of Professional Conduct
  • Confidential communication
  • Professional skills and knowledge
  • Appropriate conduct
  • Respect for consumers
  • Respect for colleagues, interns, students
  • Ethical business practices
  • Ongoing professional development